Eligibility for Returns
You may return any gaming mouse purchased from pixelrigor.com within 30 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. If the item shows signs of use or damage, we reserve the right to deny the return request.
How to Initiate a Return
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 3 business days with further instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges for products. If you wish to exchange an item for a different model or color, you must return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective gaming mouse, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be defective, we will provide instructions for returning the item and will cover the return shipping costs.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and cooperation in following our return process.